Undefined terms in this Privacy Policy are precise as in our Terms of Service (“Terms“).
2.1 Information needed to use the Kstay.co.uk Platform.
We collect personal information about you when you use the Kstay Platform. Without it, we may not be able to provide all services requested. This information includes:
2.2 Information you choose to give us.
You can choose to provide us with additional personal information. This information may include:
2.3 Information Automatically Collected by Using the Kstay Platform and our Payment Services.
We automatically collect personal information when you use the Kstay Platform and Payment Services. This information may include:
2.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
3.1 Provide, Improve, and Develop the Kstay Platform. Such as:
3.2 Create and Maintain a Trusted and Safer Environment. Including to:
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
For example, to:
3.4 Provide Payment services.
Personal information is used to enable or authorize third parties to use Payment Services such as:
4.1 Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of approval, such as when authorizing a third-party application or website to access your Kstay account or participating in promotional activities by Kstay partners or third parties.
Where permissible under applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms to generate leads, drive traffic to Kstay, or otherwise promote our products and services.
4.2 Sharing Between Members.
To help facilitate bookings or other interactions between Members, we may need to share certain information such as:
4.3 Information You Publish in Profiles, Listings, and Other Public Information.
You can make certain information publicly visible to others, such as:
We may display parts of your public profile and other content you make available to the public, like Listing details on third-party sites, platforms, and apps.
Information you share publicly on the Kstay Platform may be indexed through third-party search engines. Sometimes, you may opt out of this feature in your account settings.
4.4 Host Service Providers.
Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Kstay Platform to share information about the Guest (like check-in and check-out dates, Guest name, and Guest phone number) with third-party service providers.
4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against Kstay, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with Members, including our Terms, Additional Legal Terms, and Policies, or (v) protect the rights, property or personal safety of Kstay, its employees, its Members, or members of the public. For example, if permitted due to the preceding circumstances, Host tax information may be shared with tax authorities or other governmental agencies.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Kstay, our Members, or expose Kstay to a claim of obstruction of justice.
Where legally required or permissible according to applicable law, we may disclose Hosts’ and Guests’ information to tax authorities to determine proper compliance with relevant tax obligations. Relevant tax obligations include Kstay’s tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Hosts’ tax obligations. Information that may be disclosed includes, but is not limited to, Host and Guest names, listing addresses, Host addresses, tax/business identification number(s), date of birth and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Guests booked, gross and net booking value and payout amounts, taxes collected by Kstay on behalf of Guests and Hosts, to the extent any of this information is known by Kstay.
In jurisdictions where Kstay facilitates or requires a registration, notification, permit, or license application or the number of a Host with governmental authority, we may share information of participating Hosts with the relevant authority, both during the application process, when the listing is published, and periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and the number of nights booked subject to applicable laws.
4.6 Programs with Managers and Owners.
We may share personal information of Hosts and guests with landlords, management companies, and property owners (“Building Management”), such as booking information and information related to compliance with applicable laws, to facilitate programs with Building Management. For example, guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives and the listing is located to facilitate hosting services, compliance with applicable laws, security, billing, and other services.
4.7 Host Information Provided to Kstay for Work Customers.
If a booking is designated as being for a business or work purpose and (1) is made by a Guest affiliated with an Enterprise and (2) the Enterprise is enrolled in Kstay for Work, we may disclose information related to the booking to the Enterprise (e.g., name of the Host, Accommodation address, booking dates, listing details, etc.) to the extent necessary for the adequate performance of Kstay’s contract with the Enterprise and to provide the services. At the Enterprise’s or the Guest’s request, we may also share this information with third parties engaged by the Enterprise to provide support services.
4.8 Service Providers.
We share personal information with affiliated and unaffiliated service providers to help us run our business and for their compliance purposes, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Kstay Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, or (vii) process, handle or assess insurance claims or similar claims. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.
4.9 Business Transfers.
Suppose Kstay undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event. In that case, we may sell, transfer, or share some or all of our assets, including your information, in connection with or contemplating such transactions (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
5.1 Analyzing Your Communications.
We may review, scan, or analyze your communications on the Kstay Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. Sometimes, we may also check, review, or analyze messages to debug, improve, and expand product offerings. We used automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you, and we will not sell reviews or analyses of these communications.
5.2 Linking Third-Party Accounts.
You can link your Kstay Account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:
5.3 Third-Party Partners & Integrations.
Parts of Kstay may link to third-party services not owned or controlled by Kstay, such as Google Maps/Earth. Use of these services is subject to the privacy policies of those providers, such as Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information), and Citi Privacy Policy. Kstay does not own or control these third parties; when you interact with them, you are providing their information.
You can exercise any of the rights described in this section consistent with applicable law.
6.1 Managing Your Information.
You can access and update some of your personal information through your Account settings. If you connected your Kstay Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account Settings. You are responsible for keeping your personal information up to date.
6.2 Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request individual copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used. Machine-readable format requests that we transmit this information to another service provider (where technically feasible).
6.3 Data Erasure.
In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information or if your Account is suspended, terminated, or voluntarily closed:
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will inform you of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Kstay Platform will be subject to the revised Privacy Policy.
For questions or complaints about this Privacy Policy or Kstay’s handling of personal information and to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, don’t hesitate to get in touch with us at:
Kstayuk ltd
32, Castlewood Road,
London N16 6DW
England
Phone: 02038354042
Support@kstay.co.uk
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